Rational On-Demand Support
This helpful 14 minute video discusses:
Rational or Telelogic Downloads & License Keys
- Where do you go to download software?
- Who do you call when you can’t find downloads or upgrades?
- Where do you go for license keys?
- Who do call when you can’t find license keys?
Order and Site Management
- How to move entitlements or orders from one site to another?
- How do you change site contacts?
Customer Support
- How do you get support?
- Who do you call to get support because of a missing entitlement?
- Who do you call when you can’t get support because you don’t have an ICN?
- Who do you call when you can’t open an electronic ticket via SR?
